career descriptions
Community Business Manager
The Community Manager is responsible for the overall performance of the community, financially, aesthetically, and in resident relations. The Community Manager is also responsible for managing the day-to-day operation of the on-site staff. The Community Manager reports directly to the Regional Business Manager.
The Community Manager's schedule will include regularly scheduled weekends, depending on the needs of the community.
1. Ensure Maximum Occupancy
a. Inspect property on a daily basis to ensure all aspects of the property and curb appeal meet company standards. Render the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
2. Oversee the details of apartment turnarounds and contractor work.
3. Coordinate the preparation and submit the appropriate marketing reports as requested by corporate, including but not limited to the following:
a. Weekly traffic reports
b. Weekly occupancy reports
c. Construction reports
d. Weekly management reports
4. Maximize Income
a. Ensure income is documented and accounted for in accordance with:
• Daily bank deposits
• Collection reports
• Month end and accounting reports
• Rent/Renewal increase reports
b. Review marketing/leasing activity with on-site staff daily. Inform Regional Manager of any problem areas.
c. Monitor occupancy rates according to each floor plan. Recommend any rent and renewal increases weekly.
5. Control Expenditures
a. Operate within budget parameters.
b. Inspect apartment upon move-outs, determine charges (if any) to resident.
c. Initiate and control administrative expenses, office supplies, legal fees, etc.
d. Ensure compliance with company accounting procedures.
e. Maintain the community in a clean and attractive condition while keeping within budget guidelines.
f. Research and code all invoices for Regional Manager approval.
g. Oversee petty cash expenditures and reporting.
h. Prepare and submit the proper reports as requested.
6. Community Management
a. Complete annual asset Community plan, and operating budget with Regional Manager.
b. Analyze monthly performance and budget projections, discuss strategies with supervisor.
c. Keep abreast of the market conditions in the area. Shop competition, report rent/concessions fluctuations.
7. Supervision of On-Site Staff
a. Manage, train and counsel on-site staff. Consult with Regional Manager regarding special circumstances or problems.
b. Assist Regional Manager in conducting interviews of job applicants, hiring/firing decisions
c. Establish schedules for on-site staff. Ensure the office is properly staffed at all times.
d. Monitor and approve over-time.
e. Make recommendations for promotions, employee training and counseling to Regional Manager.
f. Implement and be responsible for adherence to company policies and job descriptions.
g. Oversee daily leasing paperwork, proper completion of service requests and assign duties.
h. Process time cards and payroll
8. Liability Management
a. Assist with resident/personnel problems and complaints.
b. Ensure compliance with company policy and federal and local regulations, including but not limited to evictions, Fair Housing Act, American with Disabilities Act, Equal Employment Opportunity, Clean Air Act, etc.
c. Notify Regional Manager immediately of any potential liability or litigation threats.
d. Assume leadership in emergencies. Contact the proper authorities, assist displaced residents, complete incident investigation reports, and insurance forms in cases of property liability, loss and/or damage.
e. Refer all media inquiries to the corporate office.
f. Properly document and report all injuries/incidents to the Regional Manager, CORPORATE OFFICE and Insurance Company.
9. Resident and Community Relations
a. Oversee resident relations; take resident phone calls, requests and complaints. Consult with Regional Manager on any special circumstances.
b. Communicate with residents any delays over 24 hours and/or special problems with service requests.
c. Supervise resident retention programs, renewal and leasing programs to maintain maximum occupancy and minimal turnover.
d. Monitor turnover to ensure percentage remains within the guidelines set.
e. Initiate the coordination of resident relations programs.
f. Attend industry, community and public relation’s related functions and meetings.
g. Shop the competition to stay up-to-date on the marketability of floor plans, amenities, and prices.
h. Maintain a professional attitude and appearance at all times.
*The above job description is subject to change depending on the size of each community.
DESIRED QUALIFICATIONS OF A BUSINESS MANAGER
1. Experience in on-site property management (leasing, bookkeeping, etc.)
2. Proficiency in verbal/written communication
3. Ability to review, understand and report financial information
4. Must be computer literate.
5. College hours preferred.
6. Flexibility in work days/hours.
7. Flexibility in work location.
8. Strengths in the following characteristics:
• Self Confidence, initiative
• Fairness and ability to interface with others
• Career mindedness/self motivation
• High energy level
• Assertiveness, good people skills
• Dependability, follow-through on projects
• Common sense/practical thinking
• Honesty/integrity
LEASING CONSULTANT
A dynamic, results oriented, self-motivated sales professional.
Job Description
The primary responsibilities of the Leasing Consultant are to lease and pre-lease apartment homes and to assist with resident and employee relations. Duties of the Leasing Consultant may include, but are not limited to the following:
1. To Lease and Pre-lease Apartment Homes
a. Greet clients according to policies specified in Company training.
b. Qualify client needs and eligibility in accordance with Fair Housing Laws and Company policies.
c. Tour apartment homes and Community Facilities with clients; discuss all features and benefits of
the apartment community and each apartment home.
d. Tour model apartment homes.
e. Prepare applications; order credit reports and verify employment and residency information.
f. Prepare lease documents and addendums.
g. Receive deposits and rent money; record and deposit per Company Policies.
h. Communicate daily with Maintenance personnel regarding apartment inspections for make-ready
status. Notify Maintenance of move-in/move-out dates.
i. Compile and prepare leasing, traffic, renewal recap and comparative market analysis reports.
j. Administer orientation to new residents. Assist as necessary to ensure a smooth move-in.
k. Acquire a thorough knowledge of all Edwards Communities Policies and Procedures as well as
the names, locations and features of other Edwards Communities.
2. Resident and Community Relations
a. Organize resident social events as designated by the Community Manager.
b. Answer phones, take and distribute service requests, accept and distribute resident packages
and dry cleaning, check out videos, take movie theatre reservations, and assist residents with
business center operations per Company policies.
c. Assist residents who visit the office and club facilities.
d. Promote high levels of resident retention by establishing rapport with residents through a
quarterly contact program, newsletters, resident appreciation programs and a resident oriented
approach to superior customer service.
3. Performance
a. Meet or exceed closing ratio in accordance with the current Community standards and goals.
b. Work schedule includes most weekends and many holidays to accommodate residents
and future members.
4. Marketing
a. Shop the competition to remain apprised of the competition’s floor plans, amenities, pricing,
and special offerings.
b. Complete market surveys.
c. Become involved in programs with local area businesses, charities and service organizations
as a way to give back to the Community.
MAINTENANCE SUPERVISOR
Reports to the Business Manager
Responsible for operating an effective maintenance program for the property.
Must be HVAC Certified.
Minimum 2 years supervisory experience and basic computer skills required.
Must have skill to perform all plumbing, electrical, HVAC, paint, punch-out, carpet cleaning, grounds and pool work as required.
Must possess excellent communication, organizational and interpersonal skills.
Strong commitment to customer service and resident retention.
Strong work ethic and ability to inspire teamwork a must.
Establish work schedules, completes and/or assigns work orders to staff and subcontractors to ensure an efficient/cost effective operation in accomplishing such assignments. Respond to resident service requests within 24 hours, refurbish vacancies as soon as possible, but within 5 working days, maintain excellent curb appeal, keep maintenance costs within budget while maintaining the property to Class A standards.
Assist in the preparation of the maintenance budget and keep maintenance costs within the budget by operating the project in a cost-effective manner. Maintain record of all maintenance related costs.
Take appropriate action in response to resident letters and project inspection reports.
Negotiate bids with subcontractors under supervision of Regional Maintenance Director and follow up to ensure that the work is done in accordance with specifications and within the agreed upon pricing. Maintain a purchase order system for the bidding and payment of work performance.
Process invoices, work orders, and other supporting documentations.
Process time cards, payroll information and items relating to benefit programs.
Required to pass Employer's Maintenance and Repair Exam.
Competitive salary and benefit package (commensurate with experience)
MAINTENANCE TECHNICIAN
The Maintenance Technician is an important part in assuring a professionally run apartment community. The Maintenance Technician is responsible for the physical part of the community and this covers all areas from the ground up.
The following are the job requirements and duties of the Maintenance Technician:
Must have at least 1 year residential experience.
Ability to perform plumbing, electric, and HVAC Repairs.
Strong commitment to customer service and maintain good resident retention.
Flexible work schedule and work with "on-call" schedule.
Ability to lift 80-100 lbs., on a regular basis.
Must have valid drivers license and able to get to and from work.
Must maintain property.
Must complete service requests in a timely manner.
Assist Maintenance Supervisor as needed.
Must have good work ethic and teamwork.
Assist with service oriented maintenance related issues.
Must have ability to operate property equipment, such as shampoo equipment, golf carts, blowers, pressure washers, vacuums, compressors, and other general machinery in order to complete a service request.
GROUNDSKEEPER/PORTER
The Grounds Keeper/Porter is a valuable member to the on-site management team. Depending on the size and age of the property, the position consists of a variety of duties.
The Porter must arrange the daily schedule around the management offices. Any litter or debris is to be picked up every morning and to be completed no later then 9:00 AM of each business day. All other duties will be assigned according to their urgency, including but not limited to the following:
Must be able to lift 80-100 lbs. on a regular basis.
Keep property management office, landscaping cleaned by inspecting property each morning and picking up any trash littering the grounds.
Replace light bulbs in common area and breezeways as needed.
Replace all first floor window screens upon request.
Assist with apartment make readies as requested, such as trash in vacant units, caulk, check appliances and smoke detector, replace parts, etc.
Clean air conditioner vents and replace filters in all vacant apartments.
Install, move and hook-up appliances.
Replace air filters as scheduled for all occupied apartments.
Clean Pool Area, hose down area, pick-up trash, straighten chairs, etc.
Perform light painting duties as directed.
Assist the service technician or assistant service technician as needed.
Deliver notices and flyers to residents as needed.
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